Support

Questions, feedback, or a takedown request? Send us a note.

Contact Us

For help with Revivo — signing in, subscriptions, restoration quality, animations, account deletion, or anything else:

We typically respond within 24 hours on weekdays.

Frequently Asked Questions

How do I get the best restoration results?

Use a high-resolution source if you can — scans of prints work better than photos of photos on a table. Good lighting and minimal glare help a lot. Revivo automatically detects faces and colorizes black-and-white images; no extra setup needed.

How do animations work?

Revivo animates faces and scenes with a generative AI video model. Each animation is about 5 seconds long. Results are AI-generated and may not perfectly match real motion. Animations are for personal, non-commercial use and should be disclosed as AI-generated when shared publicly.

How do I manage or cancel my subscription?

Open your iPhone Settings › tap your name at the top › SubscriptionsRevivo. From there you can change plans or cancel. Cancellation takes effect at the end of your current billing period.

What does Premium+ Memories include?

Everything in Premium (unlimited photo enhancements, Heritage Albums, PDF export, manual controls) plus 10 animations per month. You can buy the $6.99 Animation Pack for 10 more whenever you need them.

Can I restore my subscription on a new device?

Yes. Open Revivo on the new device, go to Settings › Restore Purchases. Your subscription is tied to your Apple ID and restores automatically.

How do I delete my account and all my photos?

In the app, go to Settings › Delete Account. This permanently removes your account, photos, restored results, and albums. Data is erased within 30 days. Subscriptions must be cancelled separately through your Apple ID.

Someone uploaded a photo of me without my consent. How do I get it removed?

Email revivoapp@gmail.com with the subject "Takedown Request" and describe the content. Per the TAKE IT DOWN Act, we remove valid requests within 48 hours.

Does Revivo use my photos to train its AI?

No. Your photos are processed by our AI pipeline to produce the restored or animated result you requested, and are then stored privately in your account. We do not train models on user uploads and do not share them with third parties.