Questions, feedback, or a takedown request? Send us a note.
For help with Revivo — signing in, subscriptions, restoration quality, animations, account deletion, or anything else:
We typically respond within 24 hours on weekdays.
Keep Revivo connected to the internet and check the progress card or your recent library. You can browse other tabs while processing continues. If a result cannot be downloaded, retry the download. If the operation fails, keep the original and try again. Contact support with the app version, device model, approximate time and steps; attach a photo only if you choose to share it.
On Android 1.0.6 or later, use Report AI content in Settings or beside a restored photo or saved animation. Select a reason and describe the problem. The app confirms when the report has been received. On earlier versions or iPhone, contact [email protected].
Use a high-resolution source if you can — scans of prints work better than photos of photos on a table. Good lighting and minimal glare help a lot. Revivo automatically detects faces and colorizes black-and-white images; no extra setup needed.
Revivo animates faces and scenes with a generative AI video model. Available animation lengths are 5, 10 and 20 seconds, depending on your plan and credits. Results are AI-generated and may not perfectly match real motion. Animations are for personal, non-commercial use and should be disclosed as AI-generated when shared publicly.
Android: Open Google Play subscriptions, select Revivo and choose Cancel subscription. Your paid access continues until the end of the paid period.
iPhone: Open your iPhone Settings › tap your name at the top › Subscriptions › Revivo. From there you can change plans or cancel. Cancellation takes effect at the end of your current billing period.
See the current in-app plan screen for included features, monthly animation allowances and local prices. Director and Super Enhance credits are separate one-time purchases. Review the Google Play or App Store checkout before paying.
Yes. Open Revivo on the new device, go to Settings › Restore Purchases. Use the same Google Play account on Android or Apple Account on iPhone, and sign in to the Revivo account used for the purchase. Purchases do not automatically transfer between stores. If a payment succeeded but credits are missing, use Retry Adding Credits or contact support with the order ID; never send payment-card details.
In the app, go to Settings › Delete Account. This requests removal of your account, uploaded photos, restored versions, albums, People profiles and animations. You can also request deletion here without reinstalling Revivo. Subscriptions must be cancelled separately in Google Play or your Apple Account.
Email [email protected] with the subject "Takedown Request" and describe the content. Per the TAKE IT DOWN Act, we remove valid requests within 48 hours.
Cloud features send selected photos or text to AI providers to produce the restoration, animation or other result you request. Revivo stores your saved photos and results in your account. Provider processing and retention depend on the service used and its terms. Read the privacy policy and in-app consent screen for the providers and processing details.